How do you as a business communicate with your customers? Do you ensure that each and every customer is communicated with professionally and in an individual personal manner? Many companies still use email, letters and text messages to contact their customers whereas others use an interactive voice messaging service which has been said to be […]

The net promoter score is a customer research tool in which may be used by various companies and business’s. It was introduced in 2003 and works in detractor and promoter metrics. For example, anything minus zero would be classed as a detractor whereas anything above zero would be classed as a promoter for the company […]

With an increasing number of people in the United Kingdom in raising debt it can be hard for many companies to keep this sort of debt on track. These companies could be law agencies, debt firms, credit firms, health care and collection agencies. But now with some debt collection software this can be kept on […]

Hosted diallers are usually used by telesales and marketing companies which hold software to hold a vast list of potential and previous customer’s telephone numbers. Using this it enables the call centre to ring many people all at once and once a call is connected, then the live operator can speak by using this software […]

Defining a world expo A world expo can be defined as a very large, public exhibition, held in varying parts of the world and displaying a range of themes and topics.