MoJ may need new call centre software
Many organisations around the world make the most of call centre software, including hosted predictive dialler technology. One government department that may be set to take advantage of hosted predictive dialer systems and other such resources is the Ministry of Justice (MoJ).
Recently, it revealed it is planning to set up call centres inside jails as part of its work programme for prisoners.
The Guardian received documents promoting the scheme. In a leaflet sent out by marketing firm UrbanData, the organisation said it could offer “lower costs and overheads” if businesses signed up. It stated: “The opportunity for your organisation is a higher corporate responsibility profile by engaging in a high-profile initiative supported by the Ministry of Justice, lower costs and overheads for trained contract centre agents, flexible resources that can deal with overflow calls and specific projects, all dedicated to growing and supporting your business.”
The leaflet went on to describe the initiative as a “fantastic rehabilitation revolution”.
Meanwhile, a marketing email sent with the flyer confirmed that the plans were backed by the government.
The email stated: “Working in partnership with the Ministry of Justice we are establishing call centres inside prisons. We are training prisoners to become qualified contact centre operators. This gives them employment during their prison term and also prepares them for a more productive life when they return home.”
Commenting on the plans, an MoJ spokesperson said: “Prisoners who learn the habit of real work inside prison are less likely to commit further crime when they are released. For that reason the Prisons Service is looking at a number of potential schemes to increase work opportunities in prisons.”
Whatever kind of call centres organisations are looking to set up, it may be worth managers’ while investing in hosted predictive dialler technology. After all, hosted predictive dialer systems can boost productivity.
