Providing PC support in London sounds straightforward enough. Isn’t it just a case of employing a technician or a department on site to look after any problems and emergencies that crop up? Well that’s one way to approach support provision, but it might not be the most cost effective and efficient. And that could be bad for business.
Support staff don’t come cheap for starters and it can be hard to keep them gainfully employed. IT faults are generally intermittent. There can be periods of intense work and extreme pressure. And then nothing. But full time staff have to be paid regardless.
Increasingly businesses are questioning this model. Outsourcing is becoming more popular. Getting a third party provider to manage IT support in London make sense on a number of different levels. Outsourcing isn’t just for big multi-nationals. Companies of all sizes can benefits and compete on a more level playing field. They’re discovering this fact as more and more make the switch to outsourced service provision.
A contractual arrangement makes more financial and business sense. Instead of employing full time staff with all of the overheads that go with them, a business can access the IT support that it needs when it needs it. Agents are only a phone call or an email away with an answer. If the situation is more serious then they can have an engineer on site quickly to put the fix the problem. It’s far more flexible and efficient. Great news for business owners.
Trading conditions have been tough for the last few years the outlook continues to remain uncertain. Businesses need to make sure that they are streamlined and efficient in order to compete. It could be time to review IT arrangements and reorganise how the support function operates. It’s possible to make savings without affecting performance and service levels.