Top Questions to Ask When Comparing International Moving

Before hiring movers for your big move abroad, know the right questions to ask. This guide helps you choose the best international moving company with confidence.

Moving internationally is a significant life decision. Whether you’re relocating for work, family, or a fresh start, the process involves much more than just packing boxes. From customs regulations to shipping timelines, there’s a lot to handle. Choosing from the many international moving companies available can feel overwhelming.

Why Asking the Right Questions Matters

Not all movers are created equal. Choosing reliable international moving companies ensures your belongings are safely transported, you avoid hidden costs, and your move stays on schedule. According to the Better Business Bureau, complaints about international movers often involve broken items, missed delivery dates, and surprise fees.

The right questions can protect you from these common pitfalls.

1. How Long Have You Been Handling International Moves?

Experience is one of the most significant factors when it comes to reliability.

Ask this because:

International moves involve more complexity than local ones.
Experienced companies are better at navigating customs, documentation, and long-distance logistics.
A well-established mover is more likely to be appropriately licensed and insured.

Look for a company managing international relocations for at least five years.

2. What Is Included in Your Quote?

A vague quote is a red flag. You need a clear, detailed breakdown of what you’re paying for.

Ask about:

Packing and unpacking services
Shipping methods (air, sea, or land)
Customs clearance support
Temporary storage
Insurance coverage

Always compare quotes from at least three international moving companies to get a realistic pricing view.

3. Are You Licensed and Accredited?

Reputable movers are licensed, insured, and often part of professional associations.

You should ask:

Are you certified by FIDI, IAM, or BAR?
What kind of insurance coverage do you provide?
Can I see your license and registration numbers?

These credentials help ensure the company operates within international standards.

4. Can You Provide References or Reviews?

Customer feedback speaks volumes. Don’t hesitate to ask for references or browse online reviews.

Look for:

Detailed customer experiences (not just star ratings)
How the company handled problems, if any
Testimonials from people who moved to the same region as you

Positive feedback from past international customers can boost your confidence in your choice.

5. What’s Your Policy on Damaged or Lost Items?

Even with the best movers, accidents can happen. Make sure you understand their claims process.

Essential points to clarify:

What kind of coverage is included in the introductory quote
Whether full-value protection is available
How long does it take to process a claim

A responsible company will have a transparent, fair policy for handling damage or loss.

6. Who Will Handle My Belongings at the Destination?

Many international moving companies work with local partners at the destination.

Ask:

Do you have a trusted partner at my destination?
Will I be dealing with your company the entire time?
How will I be updated throughout the move?

Knowing who is responsible from start to finish reduces confusion and makes problem-solving easier.

7. What Is Your Estimated Timeline?

International moves can take weeks or even months. It’s essential to get a realistic estimate.

Questions to ask include:

How long will it take door-to-door?
Are there any seasonal delays I should expect?
How often do you update customers on the progress?

A detailed timeline helps you plan better, especially if you’re moving with a job offer, family, or lease deadlines in mind.

8. What Are My Storage Options?

If your new home isn’t ready when your belongings arrive, you may need temporary storage.

Clarify:

Whether short-term or long-term storage is available
If it’s included in the quote or costs extra
Where the storage facility is located and its security features

Having a backup storage plan gives you flexibility and peace of mind.

9. Do You Offer Customs Assistance?

One of the biggest challenges in international relocation is getting your items through customs.

Ask about:

Help with filling out forms and paperwork
Knowledge of import rules for your destination country
How they handle inspections or delays

An experienced mover will guide you through customs to avoid unnecessary complications.

10. How Do You Communicate During the Move?

Communication is key to a stress-free move. You need updates and someone to talk to if issues arise.

Be sure to ask:

Will I have a dedicated move coordinator?
How often will I get updates?
Who can I contact in case of emergencies?

A company that keeps you informed throughout your move values your peace of mind.

Wrapping Up

Moving internationally doesn’t have to be overwhelming. You can enjoy a smoother transition to your new home by asking these questions and choosing your movers wisely.

Take your time, compare your options, and don’t hesitate to ask the hard questions. The right international moving company will welcome your concerns and respond clearly and professionally.