Appetite for IT outsourcing remains strong

Increasingly, firms are reliant on their IT systems. If these are not up-to-scratch or they break down, companies can suffer considerable ill-effects. It is no surprise therefore that demand for IT support in Glasgow and IT support in Scotland more broadly is high.

Indeed, it seems as though firms’ appetite for outsourcing computing services is still growing. According to research conducted by KPMG, many clients revealed they are happy to turn to third-party help.

The UK Service Provider Performance and Satisfaction study also highlighted the emphasis businesses place on quality services.

Of those polled, 76 per cent of firms noted they intend to continue outsourcing and 19 per cent revealed they are certain to outsource more.

Meanwhile, over half (51 per cent) stated that they do not have the right skills in-house to go about these tasks themselves and 70 per cent stated that cost savings have influenced their decisions to outsource. This is not as high as the figure of 82 per cent recorded two years ago.

Commenting on the findings, Lee Ayling, partner in KPMG’s Shared Services and Outsourcing advisory practice, said: “Outsourcing looks set to remain a large part of IT spend in the UK, but suppliers should not take it for granted that clients will remain willing to put their hands in their pockets.

“Up to this point, continued spend has been fuelled by a need to respond tactically to the difficulties brought about by tough economic circumstances, but complacency is not an option.”

He added: “Just going for a low-cost option isn’t the de facto reason to outsource anymore. Companies are now looking at how outsourcing helps improve the quality of service they can offer to customers.”

By being careful when sourcing IT support in Glasgow and IT support in Scotland more broadly, bosses stand to make their lives easier.