Many businesses require a dedicated helpdesk for their customers no matter what their product is or what the size of their company is. So what is a hosted helpdesk? A hosted helpdesk is an all-round online solution to a company’s needs for a customer helpdesk. A hosted helpdesk means that you can employ agents to run your helpdesk from anywhere in the world remotely.
Many of the hosted helpdesk companies will allow unlimited access for the number of agents that you need to deal with customer support for your business, this means that if you have only 1 agent then that’s great, but if you have 50 agents then that is also great and there will be no extra charge. You will also find that some companies charge per agent per month so this is something that you will have to decide upon when choosing your hosted helpdesk company. Do you want to pay per agent you employ or a fixed unlimited price and have as many agents as you need at any one time?
If you are a business looking in your local area for a hosted helpdesk company then one of the first places you could try looking for a company is in your local trade directories or in the local newspaper business section. Both of these publications carry advertisements for companies to promote their products and services in the local area. Contact a few of them and enquire about your needs to offer your customers the best customer service available to you through hosted helpdesk solutions.
Another fantastic place to start looking for a hosted helpdesk company to service your customer needs in online via the internet. Most companies now have a website especially those that are dealing with online business solutions. These hosted helpdesk companies are easy to find all you need to do is go to an online search engine and type in the words ‘hosted helpdesk’ and it will return a list of company websites relevant to your search, if you are specifically looking for a company in your local area then just add your locality to the end of the search and it will return just companies in your locality.
Hosted Helpdesk with helpdeskcentre.co.uk. We provide our customers with a high quality helpdesk ticket management system designed to help organise your staff and keep your customers happy. Visit today for more information on Helpdesk Software.